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Data protection statement

 

Thank you for your interest in our website and for visiting it. It goes without saying that we protect your personal data, and therefore we would like to provide you with the following information about how your personal data is processed by Festool. This website is a service provided by Festool GmbH, located in Wendlingen am Neckar, Germany (referred to below as Festool).

 

Festool collects, stores and processes your personal data only as permitted by statutory regulations, or if you have given us your consent to do so. We will pass your data to third parties only for the purpose intended, for example, to logistics companies or our authorised dealers. If you contact us, you can obtain information whenever you want about the data relating to you held by Festool.

 

1. Data processing

We obtain personal data via two routes, either by you having disclosed the data to us, or by us collecting it when our services are used.

 

1.1 Data you disclose to us

As a general rule, you can use our website without disclosing personal information to us directly. For some services, such as our newsletter service or the myFestool members' area, we will request personal information from you. This includes data such as your name or email address, which lets us make the service in question quick and user-friendly, or lets us provide the service in general. Below, in Section 2 of this data protection statement, you can find more details about all of the services offered on our website.

 

1.2 Data we obtain when you use our services

Some data is obtained whenever you visit our website.

 

1.2.1 Log data

Data obtained automatically includes web server log data. We activate this logging only in exceptional circumstances in order to investigate support cases. Each record consists of:

  • Date and time of the request
  • Client and server IP address, port and protocol status
  • The name of the file or page requested and the length of the request
  • Login information for the relevant web service, if you sign on with a user account
  • Browser type and referrer (last page requested by the client)

 

This data is analysed for technical purposes solely on an anonymous basis. No statistical analysis is performed.

 

1.2.2 Cookies

Cookies are small files containing a string of characters which store certain information in plain text or encrypted form. Cookies are sent by the server to your computer, where they are stored. Their primary purpose is to identify the computer from which a website has been accessed. If you sign on to a website, cookies are used to notify the server of the sign-on and check the permissions for accessing the page. Every cookie has an expiry date, after which it is no longer valid. The user's path through various pages of the website and even across various websites can be tracked using cookies. By using cookies, we can improve communication between our server and your computer, thus making it easier to use a website. Cookies can be generated by both the website operator and third-party providers.

 

List of cookies used with type and purpose:

Name Origin Category Validity Description
ISAWPLBFestoolEssentialSession only (only for the current session)Ensures communication between the visitor and the same server
ASP.NET_SessionIdFestoolEssentialSession only (only for the current session)Session and status information for ASP.NET applications
SearchSessionFestoolEssentialSession only (only for the current session)Session and status information for search queries
JSESSIONIDFestoolEssentialSession only (only for the current session)Session and status information for spare parts catalogue
PHPSESSIDFestoolEssentialSession only (only for the current session)Session and status information for newsletter subscription cancellation, request for information and operating instructions
FedAuthFestoolEssential5 daysLogged in/not logged in status (e.g. myFestool)
WSS_FullScreenModeFestoolBehaviourSession only (only for the current session)Use of full screen mode
LocationBasedRedirectFestoolBehaviourSession only (only for the current session)Determines the country selection
ClientLanguageFestoolBehaviour1 yearUsed for country/language identification
WOPISessionContextFestoolBehaviourSession only (only for the current session)Use of Office web apps
BT_ctst, BT_sdc, noWSetrackerBehaviourSession only (only for the current session)Produces visitor statistics
BT_pdcetrackerBehaviour1 year
et_coid, et_idetrackerBehaviour2 years
_vm_uetrackerBehaviour30 minutes
csrftokenInstagramBehaviour1 yearExternal content from Instagram
PREF, VISITOR_INFO1_LIVEYouTubeBehaviour8 monthsExternal content from YouTube
YSCYouTubeBehaviourSession only (only for the current session)
GEUPYouTubeBehaviour2 years
NIDYouTubeBehaviour6 months
DVYouTubeBehaviour10 minutes
    
AdsUserLocaleGoogleBehaviour1 monthInterest-based advertising by Google

 

 

Your browser gives you the option of displaying the cookies which exist on your computer, deleting existing cookies, or configuring the settings so that not all, or no further, cookies are stored. Please be aware that some functions will not work, or will not work properly, if you block cookies.

 

1.2.3 etracker

Data is collected and stored on this website for marketing and optimisation purposes using technology from etracker GmbH www.etracker.com. User profiles can be created from this data under a pseudonym. Cookies may be used for this purpose. Cookies facilitate Internet browser recognition. The data collected is not used to identify the visitor to this website personally without the specific consent of the individual concerned, and is not combined with personal data pertaining to the bearer of the pseudonym. You can object to data collection and storage by etracker at any time with future effect.

 

1.2.4 Remarketing

This website uses the Google AdWords remarketing function and Google Tag Manager from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

 

1.2.4.1 Google Tag Manager

Google Tag Manager is used to manage website tags via an interface. No cookies are set and no personal data is captured when Google Tag Manager is used. The tool causes other tags to be created which may potentially capture data. Google Tag Manager does not access this data. If deactivation was carried out at domain or cookie level, it remains in place for all tracking tags implemented with Google Tag Manager.

 

1.2.4.2 Google AdWords remarketing

Through targeted advertising on Google partner network sites, the Google AdWords remarketing technology gives us a way of reconnecting with users who have already visited our website and shown an interest in our product range. A cookie is created when our site is visited so that the user can be recognised when he or she visits a site belonging to our advertising partners. In addition, user behaviour can be analysed and subsequently used for targeted product recommendations and interest-based advertising. The data stored in the cookie is not combined with other personal data to create user profiles.  If you do not wish to receive interest-based advertising, you can deactivate the cookie via the opt-out page of the Network Advertising Initiative (NAI).

 

1.2.4.3 Adnologies

The adnologies service from Tradedoubler GmbH (previously adnologies GmbH) www.tradedoubler.de is used on this website for collecting and storing data for marketing and optimisation purposes. User profiles can be created from this data under a pseudonym. Cookies may be used for this purpose. Cookies facilitate Internet browser recognition. The data collected is not used to identify the visitor to this website personally without the specific consent of the individual concerned, and is not combined with personal data pertaining to the bearer of the pseudonym. You can object to data collection and storage by adnologies at any time with future effect.

 

 

1.2.5 Social media plugins

 

Our website also uses the following social network plugins:

 

  • Facebook
  • Twitter
  • Instagram
  • Google+
  • YouTube

 

These are services provided by the US companies:

 

  • Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA)
  • Twitter Inc. (1355 Market Street, Suite 900, San Francisco, CA 94103, USA)
  • Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)

 

On our website the plugins are recognisable by the respective companies' logos or the "Like" or "Recommend" add-ons, for example. When you visit one of our websites which contains this type of plugin, your browser establishes a direct connection with the relevant company's servers, and the content of the plugin is, in turn, transmitted to your browser, which incorporates it into the website being displayed. This is how the fact that you have visited our website is passed on to these companies. Provided that you are logged in to these companies' sites via your personal user account when you visit our website, they can associate the website visit with that account. By interacting with plugins, e.g. by clicking on the "Like" button or leaving a comment, this related information is sent directly to these companies and stored on their systems. If you would like to prevent this sort of data being sent, you need to log out of your account at the company in question before visiting our website. Please refer to the following companies' data protection notices for information about the purpose and scope of data collection, further processing and use of your data by them, as well as your associated rights and the settings options for protecting your privacy:

 

2. Individual services

 

2.1 Contact form

Our website gives you the option of using a contact form to get in touch with us so that we can provide answers to your individual questions as well. In each case, we need your surname, first name, email address and message so that we can contact you. If you give us your phone number or postal address, we will also be happy to call you back with an answer to your question or contact you in writing.

 

All data is used by Festool GmbH and its affiliated companies [in particular TTS Tooltechnic Systems AG & Co. KG and the companies listed on http://subsidiaries.festool.com] solely for the purposes of responding to your query. It is neither passed on to other third-party companies nor used in any other way for promotional purposes.

 

2.2 Newsletters

We can send you our newsletter as a way of staying in touch with us. For this, we use your title and name, so that we can address you personally in the newsletter, as well as your email address and the topics that interest you. To ensure that no one else has registered you for the newsletter subscription and that you do not receive unwanted emails, you will receive a confirmation email sent to the email address you provided. You will need to click on the link in the email to activate the subscription.

 

User behaviour related to the newsletter service is analysed in anonymised form with no link being established to a specific person. This includes:

 

  • Mailings sent and delivered
  • Opens (measured/invisible/total)
  • Clicks and opens by end devices
  • Clicks, opens and delivery over time
  • Bounces (email is undeliverable)
  • Subscription cancellations
  • Activity rate

 

The data is collected and processed solely by Festool GmbH and its affiliated companies [in particular TTS Tooltechnic Systems AG & Co. KG and the companies listed on http://subsidiaries.festool.com]. It is not passed on to other third-party companies.

 

Consent can be withdrawn at any time, either by using the link in the newsletter or by sending written notification to Festool GmbH, Wertstr. 20, 73240 Wendlingen, Germany. On the Newsletter tab you can also add individual newsletter topics whenever you want, or remove them again, which is equivalent to a newsletter subscription cancellation. Information on cancelling a subscription can be found within every newsletter.

 

2.3 myFestool

You can register for our free myFestool service. This gives you online access to Festool's full range of services. For registration, we need your first name, surname, email address and postal address as well as your company's business sector. If you use our additional services within myFestool, additional personal data (e.g. device data for SERVICE all-inclusive) may be required.

 

This data is collected and processed solely by Festool GmbH and its affiliated companies [in particular TTS Tooltechnic Systems AG & Co. KG and the companies listed on http://subsidiaries.festool.com]. It is not passed on to other third-party companies.

 

To delete your myFestool account, please log in to the myFestool area and click on the "Delete myFestool account" link in the Personal data area.

 

2.4 Information request via the web

Our free information service can notify you about attractive offers, new products and tips for optimising the use of machinery. We need the name, address and business sector of your company,plus a contact name for this service.

 

This data is collected and processed solely by Festool GmbH and its affiliated companies [in particular TTS Tooltechnic Systems AG & Co. KG and the companies listed on http://subsidiaries.festool.com]. It is not passed on to other third-party companies.

 

2.5. Festool ideas platform

You can use the Festool ideas platform to send us your idea for improving our products. We have provided you with a form for submitting your idea, for which we need your contact data and details of your idea. The special conditions in the non-disclosure statement available on the platform apply.

 

2.6. Festool app

You can also manage important online functions with your smartphone by using the Festool app. This includes management of your Festool account, registration for SERVICE all-inclusive, an overview of your registered devices, direct contact with Festool, and a dealer search facility using GPS or a search form. In general, no further personal data is collected when compared with the traditional method of using these services.

 

The system has a location identification option for the dealer search. The user is free to accept this location identification as ascertained by the system or enter a location of his or her choice instead.

 

 

3. Social media

Via our presence on social media (Facebook, Twitter, YouTube), we also offer you comprehensive personal support and the option of staying in touch with us. These social media services collect personal data independently, e.g. via the profile of you created on these services or via social plugins implemented on the websites of third parties.

 

If you send us a query via one of these social media, we will forward the query to the relevant department. The data is used solely for the purposes of responding to your query and is not passed on to third parties.

 

If you wish to get in touch with us via social media, you have to register with these services. The companies behind the service in question may collect, store and use personal data. The nature, scope and processing of this data is beyond our control.

 

These are services provided by the US companies:

Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA)

Twitter Inc. (1355 Market Street, Suite 900, San Francisco, CA 94103, USA)

Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)