Service Terms and Conditions

"SERVICE all-inclusive" Terms and Conditions for Guarantee and additional Service of Festool GmbH

Congratulations on purchasing your new Festool Machine. By registering your new Festool Machine after April 2, 2013 online for SERVICE all-inclusive you receive a free warranty for 3 years from the purchase date and benefit from additional services. By registering your machine online, you agree with the following terms and conditions of service.

I. General Terms and Conditions and Registration

1.1. On registering successfully, Festool GmbH (hereinafter referred to as the "Festool") offers you a warranty and additional services for all new Festool electric and compressed air tools (hereinafter referred to as "Machines") subject to these terms and conditions (hereinafter also referred to as “terms”). Applicable are only the services offered in your country of residence, provided you are an end customer, whether as a natural person or legal entity. Festool will not assume any warranty or additional services to partner dealers, machine hiring companies and resellers.
1.1.1 These conditions also apply to electric power tools from the Protool brand (hereinafter also referred to as "machines").
1.2. Registration requirements include:
- Purchase made from an authorised Festool partner dealer and
- Online registration at www.festool.com/service within 30 days from the date on the original invoice
1.3. After registering successfully, you will receive a service certificate (warranty confirmation) in electronic or written format. The certificate only applies to the registered Machine.
1.4. With these terms of warranty and service, Festool grants you additional rights exceeding standard contractual and statutory warranty claims. The terms of warranty and service do not waive, restrict or otherwise change existing contractual or statutory warranty rights.
1.5. The provision of warranty services or additional services neither extends the warranty period nor renews the warranty period. The same applies for the statute of limitations of contractual or statutory warranty rights.
1.6. If you revoke or reverse the purchase of the registered Machine, whether as a result of contract cancellation, revocation, rescission or withdrawal, the warranty of the Machine concerned is voided.

II. Terms and Conditions of the 3-years warranty

2.1. The warranty period amounts to 3 years and starts from the date on the original invoice.
2.2. If a warranty claim is asserted within the warranty period, the Festool guarantees either the free replacement of faulty parts or free replacement of the Machine at the discretion of the Festool. Further warranty claims are excluded in this respect.
2.3. Warranty claims are valid if
- the delivered Machine is proven to have material or manufacturing defects.
2.4. Warranty claims are not valid if
- wear parts become damaged (in particular carbon brushes, ball bearings, rubber sleeves, battery packs, sealing rings and switches) as a result of natural wear from normal use of the Machine.
- consumable materials and accessories become damaged, in particular sanding pads, abrasive sheets, plug-it cables, saw blades, router bits, stirring rods, cutting blades, cutting accessories and drill bits.
- instructions in the operating manual or other documents accompanying individual Machines relating to the connection, installation, commissioning, operation, use and maintenance of Machines are ignored.
- the Machines are used improperly or damaged externally (in particular as a result of falls or impacts).
- Machine defects occur as a result of the use of non-original accessories or spare parts.
- Machines are modified, dismantled or components are added.
- Machines are used for continuous work in industrial applications resulting in extensive wear, or are used persistently for applications that place an above-average load on the Machine.
- angle grinders of the AGP product range (Protool)
2.5. Scope and assertion of warranty claims
Warranty claims must be asserted in writing to the Festool immediately after the defect is identified and within the warranty period. The tool concerned must be returned to the seller or sent to one of the customer service centres listed at www.festool.com/service together with all accessories and the original invoice showing the purchase date and the product name.
2.6. Inspection and notification obligations of enterprises
If you purchased the Machine as a sole trader, your warranty claims presuppose that you must check the Machines immediately after receipt and notify the Festool of obvious defects immediately or within two weeks of receiving delivery of the Machine at the latest and report hidden defects as soon as they are discovered.

You are a sole trader if you exercise commercial or independent professional activities on conclusion of the agreement. This applies for natural persons, legal entities and partnerships having legal capacity.

III. Additional Festool services:

3. 10-year spare parts availability
We guarantee that spare parts will be available for a minimum of 10 years after a product is discontinued. If the Festool is unable to keep its promise, you will receive a comparable new Machine from the current product range free of charge as a replacement in exchange for your old Machine.

IV. Final provisions

4. Changes to customer details
If any of your details change, Festool asks that you send us your new details using the contact form on our web page www.festool.com. Festool is not responsible for any additional costs resulting from obsolete customer data.
5. Change in services
Festool reserves the right to cancel, supplement or change the warranty and services or these terms of warranty and service entirely or in part, giving reasonable notice, or without such notice if good cause is shown, while taking reasonable consideration of your interests.
6. Final Provisions
6.1. The law of the Federal Republic of Germany applies, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
6.2. Sole place of jurisdiction for all disagreements relating to the warranty is the headquarters of the Festool.
6.3. If a clause in these terms of warranty and service is or becomes ineffective or invalid in part or in full or a regulatory gap is found in the warranty, the effectiveness of the other terms remains unaffected. Instead of the ineffective or invalid clause, the relevant effective or valid clause that comes as close as possible to the sense and purpose of the invalid clause shall be considered agreed. In the event of a regulatory gap, the clause that corresponds to what would have been agreed shall be considered agreed.