IMPORTANT SAFETY NOTICE

If a chain of unfavourable circumstances occurs, it is possible that individual devices will overheat. This can lead some individual saws to smoulder, bursting into flames in some instances. This means that – even though no such report has reached us as yet – under extremely unfavourable circumstances, a fire could develop which could also jump to other objects and spread. Within the scope of preventive consumer protection and in order to avoid possible damage and injuries up to a risk to life and limb, we will be carrying out a retrofitting.

Generally, overheating can only occur if the device is connected to the grid, i.e. it is plugged in. Thus, this affected Kapex can generally continue to be used with precautionary measures. It is important that it only be plugged in as long as this is absolutely necessary for the use of the Kapex. Moreover, the Kapex must be monitored during the period in which is plugged in, as well as shortly thereafter, in order to rule out the possibility that it will burst into flame unnoticed. With correct use, no immediate risk will then exist. Nonetheless, the device has to be retrofitted for safety reasons. This serves the safety of our customers and third parties who could be exposed to the safety risk.

Yes.

If a chain of unfavourable circumstances occurs, it is possible that individual devices will overheat. This can lead some individual saws to smoulder, bursting into flames in some instances. This means that – even though no such report has reached us as yet – under extremely unfavourable circumstances, a fire could develop which could also jump to other objects and spread. Within the scope of preventive consumer protection and in order to avoid possible damage and injuries up to a risk to life and limb, we will be carrying out a retrofitting.

Generally, overheating can only occur if the device is connected to the grid, i.e. it is plugged in. Thus, this affected Kapex can generally continue to be used with precautionary measures. It is important that it only be plugged in as long as this is absolutely necessary for the use of the Kapex. Moreover, the Kapex must be monitored during the period in which is plugged in, as well as shortly thereafter, in order to rule out the possibility that it will burst into flame unnoticed. With correct use, no immediate risk will then exist. Nonetheless, the device has to be retrofitted for safety reasons. This serves the safety of our customers and third parties who could be exposed to the safety risk.

The likelihood is very slight - however, we do not take any risks whatsoever where the health of our customers is concerned. The safety of our devices, and thus also the persons around the saws, is of the highest priority for us. In case of any doubt, we would rather issue a warning and voluntarily make these customers an offer to exchange the component involved free of charge and to perform a safety check on the saw.

Yes. Please unplug it after use and observe the safety measures.

The mitre saws KS 88 and 120 which were produced in 2007-02 2010, and thus are already over ten years old. Due to the long lifetime of our devices, we presume that many mitre saws are still in use. We attach great importance to high quality and the safety of our customers. We will therefore retrofit these devices free of charge immediately.

No. The only damage that we have been notified of concerns individual machines which, it goes without saying, we have replaced in their entirety.
On the grounds of preventative consumer protection and in order to prevent possible damage and injuries and, in severe cases, a danger to life and limb, we are therefore retrofitting all affected machines.
The safety of our machines and thus of our customers is always our first priority.

No. Only the mitre saws KS 88 and 120 which were produced in 2007-02 2010, and thus are already over ten years old, can be affected. You can easily identify these devices on our website (www.festool.com/retrofit) by their T and S number.

It goes without saying that we want to make this procedure as simple for you as possible. We are therefore setting up a service team especially for you.
You can expect that we will retrofit your devices from mid-February on.
We will schedule a repair appointment with you so you won’t have to wait too long for your Kapex. We will send you packaging material if needed in which you can prepare your Kapex to be picked up.
We will strive to ensure that your saw is retrofitted and leaves our company again within 48 hours.

Needless to say, we will cover the costs for shipping and retrofitting, including for the required spare parts. We will also perform the safety check free of charge.

Of course we will replace the affected components and repair your saw so that it can be used and stored again without restriction. At the same time, we will take advantage of the opportunity to perform a brief safety check on your saw.

Yes, via this website.

Yes. This is absolutely necessary for the protection of life and limb, even if the safety notice is complied with.

Please contact us on our website with your individual T and S number. We will then get back to you with a solution for the retrofitting.

We are fundamentally responsible for all Festool machines at the end customer.
For this reason, there is no limited time period for free of charge retrofitting.