IMPORTANT SAFETY NOTICE
Affected products: Festool mitre saws Kapex KS 88 & Kapex KS 120
Production period 2007 to 02/2010
The plug should never be left connected to the mains!
Affected products must be retrofitted as a matter of urgency!
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Affected products: Festool mitre saws Kapex KS 88 & Kapex KS 120
Production period 2007 to 02/2010
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At Festool we are proud of the quality and durability of our products. The safety of our equipment and therefore of our customers is always our top priority. We would accordingly like to inform you today of a voluntary safety measure. As part of our ongoing product monitoring and quality assessment there have, in isolated cases, been serious indications that the aforesaid mitre saws, which are now more than 10 years old, pose a safety risk. In a small number of cases the saw became hot in places and started to smoulder, bursting into flames in some instances, while the saw was connected to the mains. This means that – even though no such report has reached us as yet – it is possible that a fire could develop in unfavourable circumstances, which could also jump to other objects and spread. Thanks to our careful documentation and findings, we know exactly which products might be affected.
Within the scope of preventive consumer protection and in order to avoid possible damage and injuries up to a risk to life and limb, we urgently ask for your assistance.
Please check further down on this page if your product is affected by entering the part number (T no.) and serial number (S no.).
If your saw is affected, please observe the following safety measures:
Festool_Kapex-Retrofit_SafetyRecall (PDF).
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Check now
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Affected products: Festool mitre saws Kapex KS 88 & Kapex KS 120
Production period 2007 to 02/2010
|
|
At Festool we are proud of the quality and durability of our products. The safety of our equipment and therefore of our customers is always our top priority. We would accordingly like to inform you today of a voluntary safety measure. As part of our ongoing product monitoring and quality assessment there have, in isolated cases, been serious indications that the aforesaid mitre saws, which are now more than 10 years old, pose a safety risk. In a small number of cases the saw became hot in places and started to smoulder, bursting into flames in some instances, while the saw was connected to the mains. This means that – even though no such report has reached us as yet – it is possible that a fire could develop in unfavourable circumstances, which could also jump to other objects and spread. Thanks to our careful documentation and findings, we know exactly which products might be affected.
Within the scope of preventive consumer protection and in order to avoid possible damage and injuries up to a risk to life and limb, we urgently ask for your assistance.
Please check further down on this page if your product is affected by entering the part number (T no.) and serial number (S no.).
If your saw is affected, please observe the following safety measures:
Festool_Kapex-Retrofit_SafetyRecall (PDF).
|
Check now
|
Registration for retrofitting and safety check
Date
Contact details
Machine information
Contact by telephone
Comment
Until retrofitting has been successfully carried out, please note the safety measures on our website.
Machine designation
T-Nr.
S-Nr.
My part/serial no. is illegible
Company
Salutation
Mr
Ms
First name
Surname
Street
House number
Postcode
Town/City
Country
State
Phone
E-mail
Yes
No
d.m.Y / H:i:s
%PACKAGELABEL%
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Festool GmbH
au-kapex-retrofit@festool.net
Festool GmbH
no-reply-retrofit@festool.com
Registration for retrofitting and safety check successful [AU]
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Registration information
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Festool KAPEX RETROFIT_AU
au-kapex-retrofit@festool.net
bluesheep@festool.com
bluesheep
Registration for retrofitting and safety check
Please find the registration attached as a PDF.
Registration information_{{ID}}
Online check
Find out whether your machine is affected here.
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FAQ
Questions and answers
What can happen?
Some saws have been manufactured with electrical resistors and varistors that can be damaged by fluctuating voltages while connected to mains electricity. These damaged components can then become hot or start to smoulder if they continue to experience fluctuating voltage. This could also result in the saw catching fire, which could also jump to other objects and spread. Within the scope of preventive consumer protection and in order to avoid possible damage and injuries up to a risk to life and limb, we will be carrying out a retrofitting.
Is this a safety issue?
How big is the risk?
The likelihood is very slight - however, we do not take any risks whatsoever where the health of our customers is concerned. The safety of our devices, and thus also the persons around the saws, is of the highest priority for us.
Which saws are affected?
The mitre saws KS 88 and 120 which were produced in 2007 to February 2010. While this means that affected products are now over ten years old, due to the long lifetime of our devices, we presume that many mitre saws are still in use. We attach great importance to high quality and the safety of our customers. We will therefore retrofit these devices free of charge immediately.
Have there already been any accidents?
Or any cases of fire?
No. The only damage that we have been notified of concerns individual machines which we have replaced in their entirety.
On the grounds of preventative consumer protection and in order to prevent possible damage and injuries and, in severe cases, a danger to life and limb, we are therefore retrofitting all affected machines.
The safety of our machines and thus of our customers is always our first priority.
Is my new KAPEX or a KAPEX with a different designation also affected?
No. Only the mitre saws KS 88 and 120 which were produced in 2007to February 2010, can be affected. You can easily identify these devices on our website (www.festool.com/retrofit) by their T and S number.
How does it work? How will my saw get to the workshop and back? What do I have to do? How long will it take? Can I also send the saw to my dealer? Will I incur costs for this?
We want to make this procedure as simple for you as possible. We are therefore setting up a dedicated service team..
You can expect that we will retrofit your devices from mid-March onwards.
We will schedule a repair appointment with you so you won’t have to wait too long for your Kapex. We will send you packaging material if needed in which you can prepare your Kapex to be picked up.
We will strive to ensure that your saw is retrofitted and leaves our company again within 48 hours.
We will cover the costs of shipping and retrofitting, and perform a general safety check on the saw free of charge.
What will be retrofitted in specific terms?
We will replace the affected components (being the electrical control unit) and repair your saw so that it can be used and stored again without restriction. At the same time, we will take advantage of the opportunity to perform a brief safety check on your saw free of charge.
Can I find every affected saw by searching for the T. and S. numbers?
Do I HAVE to send my saw to you even though it is working?
Even if I comply with the safety notice?
Yes. This is absolutely necessary for the protection of life and limb.
How long will this recall last?
We are committed to retrofitting all affected products that are still in use. We encourage customers to arrange for their saw to be retrofitted as soon as possible but there is no time limit on this service being available.
